Shipping Policy

At Fabrika16, we are dedicated to ensuring your orders are delivered safely, accurately, and promptly. This Shipping Policy explains how we manage the shipment of your purchases, estimated delivery timelines, shipping charges, and procedures for handling damaged or tampered packages. By placing an order with Fabrika16, you agree to the terms outlined in this policy.

Order Processing

Fabrika16 strives to handle every order with speed and accuracy. The following procedures outline how and when your order will be processed after confirmation. We are committed to keeping you informed at every step until your order is dispatched.

• Processing Time: All orders are processed within 1–2 business days from the date of confirmation.
  

• Non-Business Days: Orders placed on weekends or public holidays will be processed on the next working day. 
  

• Peak Periods: High-demand products or peak season orders may require additional processing time.

• Order Confirmation: Customers will receive an email or SMS notification once their order has been successfully processed.

Delivery Timeframes

Fabrika16 aims to deliver all orders within the estimated timeframes provided at checkout. However, actual delivery schedules may be influenced by external factors beyond our control.

• Estimated Timelines: Delivery timelines are shared at checkout and may vary based on shipping destination, product availability, and courier performance.
  

• Unforeseen Delays: While Fabrika16 strives to meet delivery estimates, circumstances such as adverse weather, transportation delays, or remote locations may impact schedules.

• Tracking Updates: Customers are encouraged to monitor the tracking link provided for real-time delivery information.

Shipping Charges

Fabrika16 ensures complete transparency regarding shipping costs. Charges are calculated fairly based on the order details, and customers are informed upfront during checkout.

• Calculation of Charges: Shipping costs, if applicable, are determined at checkout based on order value, delivery location, and the selected shipping method.
  

• Free Shipping Offers: Orders meeting promotional criteria for free shipping will be clearly indicated during the checkout process.
  

• Additional Costs: Any extra charges, such as customs duties or import fees for international shipments, are the responsibility of the customer.

Damaged or Tampered Deliveries

Customers are expected to carefully inspect their packages at the time of delivery. If you notice any damage or tampering, please follow the steps below.

• Inspection at Delivery: Carefully check the package upon receipt for any signs of damage.
  

• Rejection of Damaged Packages: Do not accept any package that appears damaged, tampered with, or opened.
  

• Immediate Reporting: Report any issues promptly to Customer Care at cs@fabrika16.com or 079-35200700.
  

• Resolution Process: Quick reporting allows us to address concerns efficiently and, where applicable, arrange for a replacement.

Shipping Restrictions

• Product Limitations: Certain products may have restrictions on shipping due to size, weight, or regulatory requirements.
  

• Refusal of Shipment: Fabrika16 reserves the right to refuse shipment of any item where such restrictions apply.
  

• Location Limitations: Some remote or high-risk locations may not be serviceable by our courier partners. Fabrika16 will notify customers in such cases and provide alternative solutions or cancel the order if delivery is not possible.

Shipping Support

For any questions or concerns related to shipping, tracking, or delivery, our Customer Care team is here to assist you during business hours. Please reach out through the following channels:

Email: cs@fabrika16.com
Website: www.fabrika16.com
Phone: 079-35200700 (Customer Care)
Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)