Return and Cancellation Policy

This Return and Cancellation Policy (“Policy”) sets forth the legally binding terms, conditions, and procedures governing the return of products and cancellation of orders purchased through this website. All requests for returns or cancellations are strictly subject to verification, inspection, and compliance with the provisions detailed herein. Fabrika16 expressly reserves the right, at its sole discretion, to reject any return or cancellation request that fails to meet the criteria established under this Policy.

Users are strongly encouraged to review this Policy in full prior to initiating any return or cancellation request. By placing an order through this website, you expressly acknowledge that you have read, understood, and agreed to be bound by all terms, conditions, and obligations contained in this Policy.

Clause 1 – Eligibility for Returns

Returns will be considered valid only when the products meet the specific criteria established under this Policy. Any return request that does not conform to these requirements may be rejected at the sole discretion of Fabrika16. The purpose of this clause is to ensure that returned products maintain their integrity and that the return process remains fair, transparent, and consistent with applicable consumer protection laws. Customers are responsible for reviewing the conditions outlined below before initiating a return request.

Key points:

  • Defective or Damaged Products: Returns are strictly limited to products that are verified to be defective, damaged during transit, or delivered incorrectly. Products damaged due to misuse, negligence, or external factors beyond shipping and handling are not eligible.

  • Original Condition Requirement: All returned products must be in their original, unused state, accompanied by original packaging, tags, labels, and accessories, where applicable. Products showing signs of wear, tampering, or modification will be deemed ineligible for return.

  • Documentation and Evidence: Customers must provide valid proof of purchase, order numbers, and any supporting evidence such as photographs or inspection reports that substantiate the claim for return. Incomplete or inaccurate documentation may result in rejection of the return request.

  • Time Limit for Returns: Return requests must be submitted within fifteen(15) calendar days from the date of delivery. Requests made beyond this timeframe will not be accepted unless otherwise required under applicable law.

Clause 2 – Cancellation of Orders

Cancellation of an order may be requested either prior to or after shipment, subject to the terms and conditions outlined in this Policy. All cancellation requests are reviewed in accordance with applicable laws and Fabrika16’s internal procedures. The Company reserves the right to approve or reject any cancellation request based on compliance with this Policy and related procedures. Customers are encouraged to submit requests promptly and provide complete order information to facilitate timely processing.

Key points:

  • Pre-Shipment Cancellation: Orders that have not yet been dispatched may be cancelled by contacting customer support through the designated channels. Refunds for approved pre-shipment cancellations will be processed within two (2) to three (3) business days from the date of approval.

  • Post-Shipment Cancellation: Orders that have already been shipped may only be cancelled after the product is returned to Fabrika16 and verified in accordance with the Return Policy. Refunds will be processed only after satisfactory inspection of the returned items.

  • Notification of Status: Customers will be formally notified regarding the approval or rejection of their cancellation request via the contact information provided at the time of order. Decisions are final and subject to verification and compliance with this Policy.

  • Compliance Requirement: All cancellation requests are conditional upon adherence to this Policy as well as the Refund Policy. Non-compliance or failure to meet the requirements may result in denial of the cancellation request.

Clause 3 – Process for Returns

To initiate a return, customers must formally contact Fabrika16’s support team and provide complete and accurate order information, including the reason for the return. Returns must be executed in strict accordance with the instructions provided by the support team to ensure proper handling and compliance with this Policy. Unauthorized returns or deviations from the prescribed process may result in rejection of the return request.

Key points:

  • Return Authorization: No product shall be returned without prior written or electronic authorization from Fabrika16. Unauthorized returns may be refused or returned to the sender at the customer’s expense.

  • Return Shipping: Customers are solely responsible for arranging safe and secure transportation of the product using approved courier or delivery services. Any damage incurred during transit without approved shipping methods may void eligibility for return.

  • Verification: All returned items are subject to inspection by Fabrika16 to confirm compliance with the conditions outlined in this Policy. Verification ensures that only eligible products are accepted for return processing.

  • Condition Requirement: Products returned in a damaged, used, altered, or otherwise non-original condition may be rejected at Fabrika16’s discretion, and no refund or exchange will be issued for such items.

Clause 4 – Refunds Following Returns

Once a return has been approved and the returned product verified for compliance with this Policy, the customer shall be eligible for a refund in accordance with the terms outlined in the Refund Policy. Refunds will generally be processed to the original method of payment unless an alternative arrangement has been expressly authorized in writing or electronically by Fabrika16. The timing of refunds may vary depending on financial institutions, payment channels, and any applicable processing requirements.

Key points:

  • Processing Time: Refunds are typically completed within 1–6 business days following verification and approval of the returned product.

  • Payment Method: Refunds will be credited to the account used for the original purchase, unless an alternative method has been authorized by Fabrika16.

  • Verification Requirement: All refunds are contingent upon inspection and confirmation that the returned items meet the conditions specified in this Policy.

  • Third-Party Delays: Fabrika16 shall not be held liable for any delays or errors caused by banks, credit card companies, or other third-party payment service providers.

Clause 5 – Exceptions and Limitations

Certain products or circumstances may be excluded from eligibility for returns or cancellations. These limitations are established to protect product integrity, ensure hygiene and safety, and maintain operational efficiency. Customers are advised to review this clause carefully to understand the conditions under which returns may be denied.

Key points:

  • Non-Returnable Items: Products that are customized, personalized, perishable, or otherwise explicitly marked as non-returnable are excluded from return eligibility.

  • Improper Use: Returns will not be accepted for products damaged as a result of misuse, unauthorized alterations, or negligence by the customer.

  • Expired Return Window: Requests for returns submitted after the prescribed 15-day period from the date of delivery will be automatically rejected.

  • Compliance with Law: All returns and cancellations are subject to applicable consumer protection regulations and e-commerce laws, and Fabrika16 reserves the right to deny requests that conflict with such legal requirements.

Clause 6 – Customer Responsibilities

Customers bear the responsibility of complying with all procedures and requirements set forth in this Policy to ensure that returns and cancellations are processed efficiently and in accordance with legal and operational standards. Failure to adhere to these responsibilities may result in delays, denial of the request, or other consequences as determined by Fabrika16.

Key points:

  • Accurate Information: Customers must provide complete and accurate order details, including order number, product information, and reason for return or cancellation, when submitting requests.

  • Safe Packaging: Returned products must be securely packaged to prevent any damage during transit. Fabrika16 is not liable for damage occurring due to improper packaging by the customer.

  • Record Retention: Customers are advised to retain proof of delivery, transaction receipts, and any correspondence related to the return or cancellation until the process has been fully completed and the refund or exchange has been issued.

  • Adherence to Policies: All instructions and guidelines provided by Fabrika16 must be strictly followed. Non-compliance may result in delays, rejection of the request, or partial processing of returns or cancellations.

Clause 7 – Customer Support and Policy Compliance

Fabrika16 is committed to ensuring that customers have access to guidance and clarification regarding return and cancellation procedures. This Policy constitutes a binding agreement between the customer and Fabrika16 and is governed by applicable laws. Customers are encouraged to seek support as needed, and all actions under this Policy are conducted with transparency, fairness, and legal compliance. Efficient resolution of return and cancellation requests remains a priority.

Key points:

  • Customer Support: Assistance is available via email at cs@fabrika16.com or by phone at 079-35200700 during business hours.

  • Legal Compliance: This Policy constitutes a binding agreement between the customer and Fabrika16 and is governed by applicable laws.

  • Transparency: All procedures are conducted in accordance with the terms outlined in this Policy.

  • Customer Satisfaction: Resolving return and cancellation requests efficiently and fairly remains a priority.

Thank you for choosing Fabrika16. We remain dedicated to ensuring that all return and cancellation requests are handled in a fair, transparent, and efficient manner, in full compliance with this Policy and applicable laws.