Refund Policy

Fabrika16 is dedicated to ensuring that all products are delivered in proper condition and conform to the specifications provided at the time of purchase. This Refund Policy (“Policy”) sets forth the terms, conditions, and procedures governing the issuance of refunds, and establishes the rights and obligations of users seeking such refunds. All refund requests are subject to verification, and approval will be granted solely upon satisfaction of the criteria delineated in this Policy. This Policy operates independently of our Return and Cancellation Policy, which provides comprehensive guidance regarding product returns, exchanges, and cancellations.

All users are advised to review this Refund Policy thoroughly prior to submitting a refund request. By utilizing our services and completing a purchase, you acknowledge and agree to be legally bound by the terms and conditions set forth herein.

Clause 1 – Eligibility for Refunds

Refunds will be considered solely for products that are defective, damaged during transit, or delivered incorrectly. Eligibility for a refund is contingent upon compliance with the conditions set forth in this Policy, including the product’s condition, completeness of packaging, and timeliness of the refund request. Requests that fail to meet these requirements, including those related to misuse, wear and tear, or delays beyond the specified period, may be denied at Fabrika16’s discretion. Customers are responsible for ensuring that returned products meet the stated conditions and for providing any necessary documentation to support the refund claim.

Key points:

  • Defective or Damaged Products: Only products with verifiable defects, including manufacturing faults or damage incurred during shipping, will qualify for a refund.

  • Incorrect Delivery: Refunds are available if the product delivered does not correspond with the original order specifications, including type, size, color, or quantity.

  • Condition of Product: Returned items must remain unused, intact, and in the original packaging, with all tags, labels, and accessories included.

  • Time Limit: Refund requests must be submitted within thirty (30) days from the date of delivery, after which claims may be rejected.

Clause 2 – Initiating a Refund Request

To request a refund, customers are required to provide accurate and complete order information along with a clear explanation of the reason for the refund. All refund requests are subject to verification, which may include inspection of the returned product, review of supporting documentation, or any additional information deemed necessary to determine eligibility. Failure to provide accurate details or follow the specified return procedures may result in denial of the refund request. Customers are responsible for adhering to the instructions provided to ensure proper processing of their refund.

Key points:

  • Submission Method: Refund requests must be submitted by contacting our support team via email at cs@fabrika16.com   or by phone at 079-35200700 during business hours.

  • Required Information: All requests should include the order number, product details, and a clear reason for the refund.

  • Verification Process: Refund eligibility is subject to inspection of the returned item and verification of the claim, including confirmation of product condition and compliance with policy terms.

  • Return Instructions: Customers must follow the return procedures as instructed by the support team, including shipping guidelines and packaging requirements.

Clause 3 – Refund Processing

Upon approval of a refund request and successful verification of the returned product, the refund shall be processed using the original payment method provided at the time of purchase. The time required to complete the refund may vary based on the processing timelines of financial institutions and payment channels. Fabrika16 shall exercise reasonable efforts to ensure timely processing; however, it is not responsible for delays caused by banks, payment gateways, or other third-party service providers. In exceptional cases where the original payment method fails, an alternate method such as NEFT transfer may be arranged, subject to receipt of valid customer banking information.

Key points:

  • Processing Time: Refunds are generally completed within 1–6 business days following verification of the returned product.

  • Original Payment Method: Refunds will be credited to the same account used for the original purchase transaction.

  • Alternate Method: If the refund to the original payment method cannot be processed, an NEFT transfer may be arranged using customer-provided account details.

  • Third-Party Delays: Fabrika16 shall not be held liable for any delays or failures caused by banks, payment gateways, or other third-party financial service providers.

Clause 4 – Refunds for Cancellations

Refunds for cancelled orders are subject to the timing of the cancellation relative to shipment. Cancellations made prior to shipment will be processed promptly, while cancellations requested after the order has been dispatched will only be eligible for a refund once the returned product has been received and successfully verified. Customers are required to comply with the procedures set forth in this Policy, as well as the separate Return and Cancellation Policy, to ensure proper processing of any refund. Fabrika16 reserves the right to withhold refunds in cases where the returned products fail to meet the conditions established in these policies.

Key points:

  • Pre-Shipment Cancellations: Refunds for orders cancelled before shipment will typically be processed within 2–3 business days.

  • Post-Shipment Cancellations: Refunds for orders cancelled after shipment are contingent upon receipt and verification of the returned product.

  • Notification of Status: Customers will be notified regarding the status of their refund using the contact information provided at the time of purchase.

  • Compliance Requirement: Refunds are strictly subject to adherence to this Refund Policy and the Return and Cancellation Policy.

Clause 5 – Partial Refunds

Partial refunds may be issued in circumstances where only a portion of a customer’s order qualifies for a refund, such as multi-item orders in which some products meet the eligibility criteria while others do not. Granting of partial refunds is at the sole discretion of Fabrika16 and is subject to verification of the returned items or supporting documentation. Customers are responsible for ensuring that all conditions outlined in this Policy are satisfied for any item submitted for a partial refund. Approval of a partial refund does not imply entitlement to additional remedies, including exchanges, unless explicitly authorized.

Key points:

  • Eligible Items Only: Refunds are limited to products that meet the conditions specified in this Refund Policy.

  • Verification Requirement: Partial refunds are contingent upon inspection and approval by Fabrika16.

  • No Automatic Exchange: Approval of a partial refund does not automatically entitle the customer to an exchange of products.

  • Documentation: Submission of supporting evidence or documentation may be required to facilitate the processing of the refund.

Clause 6 – Important Considerations

All refunds are granted strictly in accordance with this Refund Policy and are subject to verification and compliance with its terms. Fabrika16 reserves the right, at its sole discretion, to deny any refund request that fails to satisfy the requirements set forth herein. Customers are responsible for adhering to the procedures outlined in this Policy, including providing accurate information and maintaining proof of purchase. This Clause ensures that the refund process is transparent, enforceable, and consistent with applicable legal and operational standards.

Key points:

  • Inspection Requirement: All returned products must be inspected and approved prior to the issuance of any refund.

  • Customer Responsibility: Customers must retain proof of delivery, transaction records, and related documentation until the refund process is complete.

  • Policy Supremacy: This Refund Policy supersedes any informal assurances, representations, or promises regarding refunds.

  • Limitation of Liability: Fabrika16 shall not be liable for any indirect, incidental, or consequential losses arising from delays, denied refunds, or other issues related to the refund process.

Clause 7 – Acknowledgment and Customer Guidance

This Clause serves to reaffirm your rights and responsibilities under this Refund Policy while emphasizing our dedication to transparency, compliance, and customer support throughout the refund procedure.

Key points:

  • Customer Satisfaction: Resolving refund requests promptly, fairly, and in accordance with this Policy is our foremost priority.

  • Support Availability: Our support team is accessible during business hours via email or phone to provide guidance or clarification.

  • Transparency: All refund procedures are conducted consistently with the terms of this Policy, ensuring clarity and accountability.

  • Legal Compliance: This Policy constitutes a binding agreement between the customer and Fabrika16 and is governed by applicable laws.

Thank you for choosing Fabrika16. We remain committed to ensuring a transparent, fair, and efficient refund process. Our support team is available to assist with any questions or clarifications regarding refunds and related procedures.