This Privacy Policy describes how Fabrika16 collects, uses, discloses, and safeguards the information you provide while using our website.

Fabrika16 is committed to respecting your privacy and protecting your personal information. Any data you share with us will be handled responsibly and in line with this Privacy Policy.

We may update this policy periodically by publishing a revised version on this page. We encourage you to review it regularly to stay informed about how your information is used and protected. By continuing to use our website, you consent to the practices outlined in this Privacy Policy.

Information We Collect

As you interact with Fabrika16, we gather information that helps us operate efficiently, improve our services, and provide a personalized experience. This information is collected through your direct inputs, automated systems, and tracking technologies, and may include:

Personal Information: Details you provide directly, such as your name, email address, phone number, billing and shipping address, and payment-related details when placing an order or registering.
Account Information: Data collected when you sign up on our website, such as your username, password, and preferences.
Automatic Information: Technical details such as IP address, browser type, operating system, referring website, and activity logs during your visits.
Cookies and Tracking: Small data files used to identify your device, enhance your browsing experience, and gather analytics about site usage.

How We Use Your Information

We collect certain information to provide you with a seamless experience on Fabrika16. By using our website and providing your contact details, you consent to Fabrika16 using this information for the purposes outlined below, in accordance with applicable data protection laws:

Order Processing & Fulfilment: Confirming, processing, and delivering orders; handling payments; and sending updates regarding order status.
Personalized Experience: Recommending products, tailoring marketing campaigns, and customizing your interactions with Fabrika16.
Website & Service Improvement: Monitoring performance, analyzing trends, and enhancing features for a better user experience.
Communications: Sending transactional confirmations, shipping updates, promotional offers, newsletters, and customer feedback surveys via email, SMS, or calls.
Customer Support: Responding to inquiries, resolving complaints, and assisting with after-sales support.
Security & Fraud Prevention: Identifying suspicious activity, preventing misuse of services, and ensuring account protection.
Legal & Compliance: Meeting regulatory requirements and responding to lawful requests from authorities.

Data Protection & Security

Fabrika16 takes your data security seriously and employs strict technical, organizational, and administrative measures to protect your personal information. These include:

Secure Servers: Data is stored on encrypted servers with restricted access.
Controlled Access: Only authorized staff with legitimate purposes can access sensitive data.
Payment Safety: All financial transactions are processed via trusted, secure third-party gateways. Fabrika16 does not store credit/debit card details.
Monitoring & Updates: Our systems are regularly reviewed to comply with evolving security standards.

Please note that no method of online transmission or storage is entirely risk-free. We advise against sharing sensitive information such as card details via unencrypted channels.

Registration

Creating an account on Fabrika16 allows you to access personalized features, manage your orders, and enjoy a seamless shopping experience. To ensure account security and smooth usage, the following conditions apply:

Mandatory Information: You must provide essential details such as your name, email address, and password to register.
Credential Confidentiality: You are solely responsible for keeping your account login information private.
Authorized Activity: All activity carried out under your account will be treated as authorized by you.
Limitation of Liability: Fabrika16 will not be held responsible for losses or damages resulting from unauthorized use of your account credentials.

Communications

Fabrika16 may reach out to you using the contact details you provide while creating an account or placing an order. These communications are intended to keep you informed about your transactions, services, and updates, while also giving you the choice to manage promotional preferences.

Transactional Emails & SMS: Essential updates such as order confirmations, shipping notifications, and service-related alerts. These are mandatory communications.
Promotional Emails & Newsletters: Marketing messages, offers, and updates about Fabrika16’s products and services. You may unsubscribe at any time using the link provided in the email or by contacting us.
SMS Notifications: Transactional alerts and promotional updates may be sent to your registered mobile number, irrespective of Do Not Disturb (DND) settings, as permitted by law.

Payment Information

To ensure the highest level of security, Fabrika16 does not directly collect or store your banking or card details. All transactions are handled through trusted third-party payment gateways that meet strict industry standards.

No Data Storage: Fabrika16 does not collect, process, or store your financial information.
Secure Gateways: Payments are processed by third-party providers compliant with PCI-DSS and other security standards.
Redirect for Safety: During checkout, you are redirected to a secure page to complete your payment.
Order Confirmation: After payment, you will return to our website to view your confirmation details.
No Staff Access: At no point does Fabrika16’s staff have access to your sensitive payment information.

Server Logs & Analytics

Each time you access the Fabrika16 website, certain non-identifiable information is automatically recorded by our systems. This data is used strictly for technical, analytical, and security purposes to improve your overall experience.

Technical Details: IP address, browser type, and operating system are logged automatically.
Usage Insights: Information such as pages visited, time spent, and site interactions is collected.
Performance Analytics: Aggregate data helps us measure traffic patterns and optimize website performance.
Security Monitoring: Logs are reviewed to detect unusual activity and prevent fraudulent or malicious behavior.
Service Enhancements: Insights from analytics support ongoing improvements to site functionality and usability.

User Responsibility & Safety

While Fabrika16 takes strong measures to protect your information, safeguarding your account also requires active participation from your side. The following best practices will help ensure your online safety:

Strong Passwords: Use unique passwords (6–15 characters with letters, numbers, and symbols).
No Reuse: Avoid reusing the same password across multiple accounts.
Secure Sessions: Always log out when accessing your account from shared or public devices.
Device Protection: Keep your devices updated with antivirus and firewall software.
Cautious Browsing: Refrain from clicking on suspicious links or opening unknown email attachments.
Verify Authenticity: Fraudulent emails or malware may attempt to steal your data—always confirm that communications claiming to be from Fabrika16 come from official sources.

Changes to This Policy

Fabrika16 reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after such updates implies acceptance of the revised terms.

We encourage users to review this page periodically to stay informed.

Notification of Significant Changes: For material changes that affect how personal data is used, Fabrika16 may notify users via email or a prominent notice on the website.
Effective Date of Changes: All updates take effect immediately upon posting unless otherwise specified, and users are bound by the revised Privacy Policy from that date forward.
Scope of Changes: Updates may include modifications to data collection, usage, storage, security practices, or legal obligations.
User Feedback Consideration: Fabrika16 may take into account user feedback or queries to improve clarity and transparency of the policy.

Terms of Use, Notices, and Revisions

By accessing and using this website, you agree that your visit is subject to this Privacy Policy and our Terms of Use. This includes provisions on limitation of liability, dispute resolution, and applicability of the laws of India.

If you have concerns about how your data is handled, please write to us with a detailed description of your issue, and we will take all reasonable steps to address it.

Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Email: cs@fabrika16.com
Website: www.fabrika16.com
Phone: 079-35200700 (Customer Care)
Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)

Fabrika16 is committed to protecting your privacy and ensuring the security of your personal information. Your trust is important to us, and we strive to handle your data responsibly at all times.

Privacy Policy